April 2004

Current Print Edition

November 2008

	Features
	Scorecard support Benchmarking and stretch targets are often adopted to support the Balanced Scorecard. But do they do what is necessary to make scorecards effective? Using statistical process control might be more effective. By Larry B. Weinstein and Joseph F. Castellano

	The CRM scrum After years of being virtually ignored by the big players, small and medium-sized enterprises are finally seeing Customer Relationship Managmement (CRM) packages on the market that fit their needs. The options vary, but the choices are there. Which will fit your needs? By Kira Vermond

	Value creation in the biotechnology industry As a recent study demonstrates, it’s non-financial disclosures that are key to value creation in this and other growing industries. Understand an industry’s value drivers and you’ll better understand the potential of individual firms By Bruce McConomy and Bixia Xu

	April 2004
	Back to basics— practical magic for project management success The Interior Health Authority in British Columbia recently completed two major IT implementations. The key to their success was simplicity — understand what you need, and keep everyone in the loop. By Tara Wyllie

	Broad vision, local support Fred Zdan, CMA, links business and social needs on southern Vancouver Island to create healthier communities By Robert Colman

Columns
Human resources From succession plan to concession plan. New approaches to recruiting are essential if companies hope to attract, and keep, top talent. By Greg Ford

Management trends Marking time. How time and attendance systems, in their most up-to-date incarnation, can make a substantial difference on your bottom line. By Stephen McGivney, CMA

Business strategies Asset-based advantage. Give your company a financing edge by considering asset-based lending. It's underused in Canada but has the potential to help smaller companies. By Mike Oskroba

Tax tips Planned giving. Donating to charities is always smiled upon, but with the right plan, it can also be a valuable tax benefit for both individuals and corporations. By Jean-Richard Laurence

	Information Technololgy A secure utility. Utility computing is going to change the way many companies invest in IT, and with the change comes some new security challenges. Is your customer data safe? By Jacob Stoller

	Government issues Innovation at the top How government supports innovation, and where the smart money goes. By John Banigan

	Global view Ready for the reconstruction. The Royal Bank of Canada preps Canadian entrepreneurs for new opportunities in Iraq. By Julie Demers

	Departments
	Media bites Survival of the smartest Why Nonprofits Fail I Should be Burnt Out By Now... They're Not Aloof...Just Generation X

	News and views New and noteworthy information you can use TSX first to use XBRL reporting in Canada VC dollars flowing again Small business owners show retirement savvy Asia a new hotspot for Canadian business Convenience and service a top concern for bank clients High tech: Security over IP New software